Patrick Clinical OS LLC

SMS Privacy Policy

This policy explains how Patrick Clinical OS LLC handles information used for customer-care text messaging and optional Flow Director internal development test texts.

Information we process

When you text a participating clinic, Patrick processes your mobile number, message content, message timestamps, delivery status, and opt-out status to provide and operate the service. If a clinic initiates a conversation based on consent collected through its own intake process, the clinic is responsible for maintaining that consent evidence.

How we use information

• Send and receive the customer-care messages you requested.
• Support appointment and front-desk service workflows with your clinic.
• Honor HELP and STOP requests and prevent messages after an opt-out.
• Maintain interaction-source, security, delivery, and compliance records.

Flow Director internal development testing

When an authorized teammate enrolls their own test phone, we process their mobile number, staff account and development workspace identifiers, consent record, verification and expiration status, test message content, delivery status, and opt-out status. We use this information to verify control of the phone, restrict testing to enrolled teammates, deliver verification codes and synthetic test messages, and operate and secure the development environment. Real patient or customer information must not be used in this program.

Enrollment is optional. Verified test access expires after seven days. You can remove your test phone in the app or reply STOP to stop test messages. Expiration or removal stops test access; it does not necessarily delete consent, delivery, opt-out, or security records retained for the purposes described below. For help or privacy questions about internal testing, contact your Patrick team administrator.

Mobile information sharing

We do not sell or share mobile information, including phone numbers and SMS consent records, with third parties or affiliates for their own marketing or promotional purposes. We may provide information to service providers only as needed to operate and deliver the messaging service, or when required by law. Those providers may not use it for their own marketing.

Your choices

SMS enrollment is optional. Reply STOP at any time to revoke SMS consent. Reply HELP for help or contact your clinic directly. A confirmed opt-out stops further program messages except for one opt-out confirmation.

Retention and security

We retain message, delivery, and opt-out records as needed to document your choices and meet legal, carrier, security, and operational requirements. We use administrative and technical safeguards designed to protect the information we maintain.

Contact

For clinic messaging questions, contact your clinic directly. For internal development testing or related privacy questions, contact your Patrick team administrator.